Return & Refund Policy

Return & Refund Policy

Last Updated: August 18, 2026

At Kalifonia, we want you to be satisfied with your purchase. We offer a 7-day return policy from the time your order is delivered.

1. 7-Day Return Policy

Customers must contact us within 7 days of delivery if they wish to request a return.

Return requests made after 7 days may not be accepted.

2. Return Conditions

To be eligible for a return:

  • The product must be unused and in its original condition.

  • Original packaging, tags, and accessories must be intact.

  • The product must not have been worn, altered, damaged, stained, or used.

  • The product must be returned in suitable condition for inspection.

  • The return request must be made within 7 days of delivery.

3. Damaged, Defective, or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

You are required to provide proper proof to help us verify the issue.

Unboxing Video Requirement

We strongly recommend recording a continuous unboxing video before opening your package.

The video should clearly show:

  • The sealed package before opening.

  • The shipping label and order details.

  • The complete unboxing process.

  • The product immediately after opening.

  • Any visible damage, defect, or incorrect item.

An unboxing video may be required to approve a damage, missing-item, or incorrect-product claim.

Claims without sufficient proof may be rejected after verification.

4. Refund Process

Once the returned product is received, we will inspect it to determine whether it meets our return conditions.

If the return is approved, the applicable refund will be processed to the original payment method or through another suitable method.

Refund processing time may vary depending on the payment provider or financial institution.

5. Return Shipping

For eligible returns, the applicable return-shipping arrangements will be communicated by our customer support team after reviewing the return request.

If a return does not meet our return conditions, we may reject the return request.

6. Non-Returnable Situations

A return may not be accepted if:

  • The return request is made after 7 days of delivery.

  • The product has been used or worn.

  • The product has been damaged after delivery.

  • Tags or original packaging are missing.

  • The product has been altered or modified.

  • Sufficient proof is not provided when required.

  • The product does not match the condition in which it was delivered.

7. Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Once an order has been processed or shipped, cancellation may not be possible.

8. Fraudulent or False Claims

Kalifonia reserves the right to investigate suspicious, fraudulent, or unsupported return and refund claims.

We may reject claims where the provided evidence does not reasonably support the reported issue.

9. Contact Us

For return or refund requests, please contact us within 7 days of delivery:

Kalifonia
Phone / WhatsApp: +91 91666 89647
Email: supportkalifonia@gmail.com

Please include your Order ID and relevant photos/videos when contacting us.

By placing an order with Kalifonia, you acknowledge and agree to this Return & Refund Policy.