Frequently Asked Questions (FAQ)
Last Updated: August 18, 2026
1. How can I place an order?
Choose your preferred product, add it to your cart, and proceed to checkout. Enter your shipping details and select your preferred payment method to complete your order.
2. What payment methods do you accept?
We accept the payment methods available at checkout, including online payment options and Cash on Delivery (COD), where available.
Online payments may be processed through secure payment partners such as Cashfree, Razorpay, or other available payment providers.
3. How long does delivery take?
We aim to deliver your order within 10 days.
Due to high demand, courier delays, holidays, weather, or other unforeseen circumstances, delivery may occasionally take longer.
4. Will I receive a tracking number?
Yes. Once your order is shipped, tracking details may be shared through your registered phone number, email, or other available communication method.
5. Can I cancel my order?
Yes, you can request cancellation before your order is processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible.
Please contact us as soon as possible if you want to cancel your order.
6. What is your return policy?
We offer a 7-day return policy from the date of delivery.
You must contact us within 7 days of receiving your order to request a return.
The product must be unused, in its original condition, and returned with its original packaging, tags, and accessories.
7. What if I receive a damaged or incorrect product?
Contact us within 7 days of delivery.
Please provide clear photos/videos and other required proof of the issue.
We strongly recommend recording a continuous unboxing video showing the sealed package, shipping label, and complete unboxing process.
8. Is an unboxing video mandatory?
For damaged, defective, missing-item, or incorrect-product claims, an unboxing video may be required for verification.
We strongly recommend recording one before opening your package.
9. When will I receive my refund?
Once the returned product is received and inspected, an eligible refund will be initiated.
The time taken for the refund to appear in your account may vary depending on the payment provider or bank.
10. Can I exchange my product?
Exchange requests are subject to product availability and our return policy. Please contact customer support within 7 days of delivery to discuss your request.
11. What happens if I enter the wrong address?
Please contact us immediately if you notice an incorrect shipping address.
Once your order has been processed or shipped, changing the delivery address may not be possible.
12. Are shipping charges applicable?
Any applicable shipping charges will be clearly displayed during checkout before you complete your order.
13. How can I contact Kalifonia?
You can contact us through:
Phone / WhatsApp: +91 91666 89647
Email: supportkalifonia@gmail.com
Business Hours: Monday–Saturday, 10:00 AM–6:00 PM IST
14. Where can I find your policies?
You can find our Privacy Policy, Terms & Conditions, Shipping Policy, Return & Refund Policy, Cancellation Policy, Pricing Policy, and Legal Notice on our website.
15. What if my order is delayed?
We aim to deliver orders within 10 days. If your order is delayed beyond the expected delivery period, please contact our customer support team with your Order ID so we can assist you.
Kalifonia — Carry Your Style.